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Metric
Without PocketBM
With PocketBM
Impact
Account Officer Confidence Score
3.8
4.2
More confident handling challenging scenarios
Participation in Roleplay
Up to 4 AOs per 2-day classroom training only
Everyone can practice
Equal opportunity for AOs to practice, even beyond the 2-day classroom session
Knowledge Base Retrieval Time
16 minutes
15.84 seconds
98% faster
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