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Challenge
Solution
Result
Validation Trap:
Sparky agrees with everything users say
Few-shot prompting with explicit examples: 'I can imagine how frustrating that is. What have you communicated to that person about ___' vs. 'That person should not be doing that.'
During alpha testing, external users rated coaching quality 4-4.5/5, specifically noting Sparky's ability to be empathetic without simply agreeing
Question Avalanche:
Sparky asks multiple questions per response
Guardrails and Agent Handoffs:
“Ask the user at most one question for every message you send”
Users reported that questions felt “natural and purposeful.” One noted seeing “the influence of Talentism's coaching methodology, especially around investigating motivation”
RAG Rabbit Hole:
RAG system needs 10+ seconds to respond
Remove RAG entirely. Instead put the framework directly into an agent prompts
Response time improved significantly without compromising relevance. One client noted: “I could hear Jeff [Talentism’s CEO] in a few of the answers, and that was a pleasure.”
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